1. Wine Delivery & Shipping Details
Beelgara Wines use Australia Post and to ensure a reliable and efficient delivery service. If you are not at home to accept your delivery, Australia Post will leave a card for collection from your nearest post office.
All deliveries must be signed for by a person over the age of 18 years. If the wine couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately the couriers will be unable to leave the wine. Wine will not be left unattended.
Wines cannot be delivered to a P.O Box address. Deliveries cannot be made on weekends or public holidays.
Please contact us if you have any delivery concerns or if you need to make alternative arrangements.
2. Customer Service
We ship from our winery warehouse and aim to dispatch your order the following day from placement. Please allow 5 – 7 working days for delivery to capital cities and 5 – 10 days for regional areas. Customer service is important to us; if we foresee a problem with your delivery we will contact you to discuss it. The above times are guidelines only and may be faster or slower depending on your location. Please contact us if you have a delivery deadline as we may be able to organise an alternative method of delivery.
3. Delivery Requirements
Please include clear delivery instructions and a phone number on all orders.
Wine damaged in transit will be returned to Beelgara Wines and we will contact you to make alternative arrangements.
Undeliverable wine will be returned to Beelgara Wines and we will contact you to make alternative arrangements.
4. Online Orders Security
We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. Your credit card details and other sensitive information is protected using Secure Socket Layers (SSL) technology. For addresses beginning with HTTPS, all information sent to this site is encrypted, protecting it from interception by unintended recipients.
To view details of our security certificate, please click on the Global Sign logo on the Check Out page.
Security: business identity authentication, strong 256-bit encryption, 2048-bit root
Assurance: $250K USD warranty, GeoTrust dynamic True Site Seal trustmark